Returns & Exchanges

Returns & Exchanges

We want you to feel comfortable shopping with us. Please read the information below before requesting a return or exchange.

Returns

  • Returns must be requested within 30 days of receiving your order

  • Items must be unused, unworn, and in original condition with tags attached

  • Due to hygiene reasons, some intimate or personal items may not be eligible for return

Exchanges

  • Exchanges are available depending on product availability

  • Items must meet the same conditions as returns

  • Please contact us before sending any item back

How to Request a Return or Exchange

  • Contact us with your order number and reason for return or exchange

  • Do not send items back without contacting us first

Refunds

  • Approved returns are refunded according to our Refund Policy

  • Refunds are sent to the original payment method after inspection

For returns or exchange requests, contact us at:
info@vixendress.com