Refund Policy

At Vixen Dress, we want you to be satisfied with your purchase. If you’re not happy with your order, you may request a refund within 30 days of receiving your items. Please read our policy below for details.

Refund Process

• To initiate a return, please contact us at info@vixendress.com with your order details.
• Items must be in unused, unworn, and original condition with tags attached.
• Once we receive and inspect your return, we will process your refund within 3-5 business days.
• The refund will appear on your statement depending on your bank’s processing time. If you don’t see it after this period, feel free to reach out to us.

Invalid Reasons for Returns

Returns cannot be accepted if you change your mind after purchase and the item has already been shipped from our warehouse.

Order Cancellations

• If you need to cancel an order, contact us at info@vixendress.com as soon as possible.
• If your order has already shipped, cancellation won’t be possible. However, you may return it once received.

Thank you for shopping with Vixen Dress. Your satisfaction is important to us! If you have any questions, feel free to contact us.

Note: This policy is subject to change. Please check back for updates.